SITHFAB021 Provide Responsible Service of Alcohol (RSA)

COURSE OVERVIEW

The unit, SITHFAB021 – Provide responsible service of alcohol, outlines the performance outcomes, skills, and knowledge required to responsibly sell, serve, or supply alcohol.
Responsible practices must be undertaken wherever alcohol is sold, served, or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served, or supplied, including all types of hospitality venues, packaged liquor outlets wineries, breweries, and distilleries.

Campus
King Street Campus, Thomastown
Next Intake
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Course Fees
AUD 75.00 per person

PREREQUISITES

Nil

COMPETENCY FIELD

Food and Beverage

UNIT SECTOR

Hospitality

COURSE DETAILS

The unit, SITHFAB021 – Provide responsible service of alcohol applies to all levels of personnel involved in the sale, and service, including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone, or online; winery, brewery, and distillery cellar door staff; delivery services and supplier sales representatives. The unit also applies to security staff who monitor customer behavior and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management. The unit involves the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale, service, or supply of alcohol. For more information, visit www.training.gov.au/Training/Details/SITHFAB021

UNIT OBJECTIVES

  1. Follow the principles of responsible service of alcohol
  2. Assist customers in drinking within appropriate limits
  3. Assess alcohol-affected customers and identify those to whom sale or service must be refused
  4. Refuse to provide alcohol

FOUNDATION SKILLS

SKILLS DESCRIPTION
Reading skills to:
  • read at times complex information in:
  • general, regulatory, and advisory information issued by local, or state and territory liquor licensing authorities
  • in-house policies and procedures
  • specific provisions of relevant state or territory licensing requirements
  • read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.
Oral communication skills to:
  • provide information on responsible service of alcohol laws in a way that is easily understandable for customers
  • speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict
Numeracy skills to:
  • calculate the volume and number of standard drinks or samples
  • determine customer’s age from date of birth on ID and proof of age documents
Teamwork skills to:
  • share customer information with team members to ensure proper responsible service of alcohol practices within the organization
Self-management skills to:
  • deal with hostile or uncooperative customers in a professional manner and in line with organizational procedures

IMPORTANT: Anyone selling, offering or serving alcohol in general, on-premises, late-night and packaged liquor licensed locations must complete Responsible Service of Alcohol (RSA) training. You also need RSA if you work in a liquor licensed location with a licence condition that requires it.

In Victoria, you must complete an approved RSA training program. From 1 December 2025, this program consists of:

  1. LCV approved RSA course – delivered by training providers listed on our website. The approved RSA course includes the national training unit Provide responsible service of alcohol SITHFAB021 and specific Victorian liquor licensing and compliance content. You may complete this training in-person, virtually or online. It usually takes one day to complete.
  2. Sexual Harassment and Assault: Recognise, Prevent and Respond – a 60-minute online module. After you complete the approved RSA course with a training provider, you will have access to the Learning Hub to complete this online module.

Once both parts are complete, you can download your RSA Certificate of Completion (valid for 3 years). Provide this certificate to your employer.

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