SITHFAB021 Provide Responsible Service of Alcohol (RSA)


The unit, SITHFAB021 – Provide responsible service of alcohol, outlines the performance outcomes, skills, and knowledge required to responsibly sell, serve, or supply alcohol.
Responsible practices must be undertaken wherever alcohol is sold, served, or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served, or supplied, including all types of hospitality venues, packaged liquor outlets wineries, breweries, and distilleries.

West Melbourne, Shepparton
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Food and Beverage




The unit, SITHFAB021 – Provide responsible service of alcohol applies to all levels of personnel involved in the sale, and service, including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone, or online; winery, brewery, and distillery cellar door staff; delivery services and supplier sales representatives. The unit also applies to security staff who monitor customer behavior and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management. The unit involves the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale, service, or supply of alcohol. For more information, visit


  1. Follow the principles of responsible service of alcohol
  2. Assist customers in drinking within appropriate limits
  3. Assess alcohol-affected customers and identify those to whom sale or service must be refused
  4. Refuse to provide alcohol


Reading skills to:
  • read at times complex information in:
  • general, regulatory, and advisory information issued by local, or state and territory liquor licensing authorities
  • in-house policies and procedures
  • specific provisions of relevant state or territory licensing requirements
  • read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.
Oral communication skills to:
  • provide information on responsible service of alcohol laws in a way that is easily understandable for customers
  • speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict
Numeracy skills to:
  • calculate the volume and number of standard drinks or samples
  • determine customer’s age from date of birth on ID and proof of age documents
Teamwork skills to:
  • share customer information with team members to ensure proper responsible service of alcohol practices within the organization
Self-management skills to:
  • deal with hostile or uncooperative customers in a professional manner and in line with organizational procedures

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